Guiding entrepreneurs along their growth journey - Future Flow Based in Singapore + Asia
Sunday, 16 December 2012
Sunday, 30 September 2012
iPhone 5 is now available in 26 countries: HK is still the cheapest
Apple released the new iPhone 5 in more countries on September 28. The comparator of iPhone prices around the world now includes them.
The US still don't have an unlocked iPhone, hence the visible price is not comparable (it goes with a contract).
Canada is the cheapest then, but that's before Sales Tax that are added while ordering, depending on the shipping address in Canada.
Hong Kong has no Sales Tax or equivalent, therefore the visible price is the one accessible to customer, and the cheapest in the world!
The comparator now includes a currency selector for everyone to be able to choose the currency they are confortable with to do the comparison!
The US still don't have an unlocked iPhone, hence the visible price is not comparable (it goes with a contract).
Canada is the cheapest then, but that's before Sales Tax that are added while ordering, depending on the shipping address in Canada.
Hong Kong has no Sales Tax or equivalent, therefore the visible price is the one accessible to customer, and the cheapest in the world!
The comparator now includes a currency selector for everyone to be able to choose the currency they are confortable with to do the comparison!
Logistics always amazes me: Fedex holds on delivery for 44 hours to be on time!
Having ordered a product from the US, shipped on Thursday, September 13th, it was delivered to me 5 business days later, on Wednesday, September 19th, in Singapore.
That's exactly what was expected and paid for with Fedex International Economy (US$ 36.88 in this case).
The interesting part is that the package was actually in Singapore 2 days before delivery, Fedex keeping it on hold for 1 day and a half.
Why?
I believe that it is because I did not pay the additional US$3.90 of the Fedex International Priority service, which guarantees a 3-day delivery.
For 44 hours, my package remained in the warehouse, not to be delivered earlier than expected.
Sunday, 23 September 2012
What is the iPhone 5 price difference between countries? up to 23%!
Since Friday, September 21th, the new iPhone 5 is available in 8 countries. I was curious to know the price differences from one country to another, so I published a comparator of iPhone 5 prices around the world:
The cheapest iPhone 5 is in the US, but the unlocked version it is not yet available.
Seven other countries have the unlocked version of the iPhone 5 with the following price in the Apple Store:
Canada is the cheapest country to get an unlocked iPhone 5 at C$ 699.
An iPhone 5 in Hong Kong will just cost a few more dollars.
The iPhone 5 in Singapore is 8% more expensive.
Australia and the United Kingdom are following.
France and Germany are the two most expensive countries currently, 23% more expensive than Canada: (that's SGD 200 - EUR 125 more).
However, even if you wish to buy it, there is a 3-4 weeks waiting period currently. Hong Kong does not even allow online orders today (I'm sure some resellers around Wan Chai have some to sell though).
The iPhone 5 is unfortunately not yet available in Malaysia, which is the country with the lowest price usually for Apple product (iPhone 4S, MacBook Air...)
The full comparator is available here.
Impact of the Sales Tax
Going further in the analysis, by adjusting for the Sales Tax (or equivalent tax), Australia is the country where Apple gets the most money for the iPhone 5... 6% more than what it gets in the UK or Canada. It also appears that it is due to their high Sales Tax rate that France and Germany have the highest selling price.
There is also a MacBook Air price comparator showing that Hong Kong, the US and Malaysia are the 3 cheapest countries to buy this computer, 51% cheaper than in the most expensive country: Brazil.
The cheapest iPhone 5 is in the US, but the unlocked version it is not yet available.
Seven other countries have the unlocked version of the iPhone 5 with the following price in the Apple Store:
![]() |
| iPhone 5 prices, converted to SGD for comparison |
An iPhone 5 in Hong Kong will just cost a few more dollars.
The iPhone 5 in Singapore is 8% more expensive.
Australia and the United Kingdom are following.
France and Germany are the two most expensive countries currently, 23% more expensive than Canada: (that's SGD 200 - EUR 125 more).
However, even if you wish to buy it, there is a 3-4 weeks waiting period currently. Hong Kong does not even allow online orders today (I'm sure some resellers around Wan Chai have some to sell though).
The iPhone 5 is unfortunately not yet available in Malaysia, which is the country with the lowest price usually for Apple product (iPhone 4S, MacBook Air...)
The full comparator is available here.
Impact of the Sales Tax
Going further in the analysis, by adjusting for the Sales Tax (or equivalent tax), Australia is the country where Apple gets the most money for the iPhone 5... 6% more than what it gets in the UK or Canada. It also appears that it is due to their high Sales Tax rate that France and Germany have the highest selling price.
![]() |
| iPhone 5 prices with Sales Tax adjustments |
There is also a MacBook Air price comparator showing that Hong Kong, the US and Malaysia are the 3 cheapest countries to buy this computer, 51% cheaper than in the most expensive country: Brazil.
Sunday, 26 August 2012
How to use a Domino's "Sorry we're late" (FRP) voucher?
Sunday is the day I often order pizzas to eat at home (feel free to blame me). Partly because they are good, partly because they deliver fast and partly because there are not some many pizza delivery services, Domino's Pizza is the provider I choose for the order. Additionally, they have an online ordering system, which is convenient. As I have an account with them, they already know my address making it even more convenient.
However the ordering process is not without flaws... To use a coupon for example, is far from a straightforward experience:
I have a "Sorry we're late" coupon, because the last time I ordered with them, they delivered in more than 30 minute. Which is cool, I get a free pizza now. Except that it's not so easy to use.
Unfortunately, my coupon does not look like the one on the website, and it takes me several attempts to find what I should type in:
On my coupon there are 2 different codes:
FRP
and
AA109231027
It is the first one, "FRP" (it is case insensitive, so "frp" also works), that should be typed in on this page, then a popup appears to ask for the second code:
On this screen, the coupon code is case sensitive as I discovered while typing my code:
It took me a while to even see the error message as the font is small and appears in the middle of the popup. Then I typed the same code with upper case and it was recognised:
As you can see, despite being recognised, I was still not successful due to an unexpected error: Domino's Pizza thought that I had redeemed my coupon already!
As this point, I called the hotline and ordered through the phone. That's a failure of the online ordering process I guess...
One a side note, the delivery took more than 30 minutes again, so I got one more "Sorry, we're late" coupon... I'm wondering if it's actually a loyalty strategy: Each time they give me such a coupon, I will order one more time, and still pay for one more pizza...
- Manage lower and upper cases in both screens to be more convenient.
- Increase the visibility of the error messages: red font is widely used to highlight that there is a problem, and some white spaces within the popup will help readability.
- Update the "I do not have the coupon" button... I still don't get what it does: is it to allow usage of a coupon without having it in your hand, or to go back to the previous page?
However the ordering process is not without flaws... To use a coupon for example, is far from a straightforward experience:
I have a "Sorry we're late" coupon, because the last time I ordered with them, they delivered in more than 30 minute. Which is cool, I get a free pizza now. Except that it's not so easy to use.
The process to use a "Sorry, we're late" Domino's Pizza coupon
The website has a "redeem your coupon" page, which invites me to type the coupon code: A simple input field, as well as a (very small) picture to explain how to find the coupon code.Unfortunately, my coupon does not look like the one on the website, and it takes me several attempts to find what I should type in:
On my coupon there are 2 different codes:
FRP
and
AA109231027
It is the first one, "FRP" (it is case insensitive, so "frp" also works), that should be typed in on this page, then a popup appears to ask for the second code:
On this screen, the coupon code is case sensitive as I discovered while typing my code:
It took me a while to even see the error message as the font is small and appears in the middle of the popup. Then I typed the same code with upper case and it was recognised:
As you can see, despite being recognised, I was still not successful due to an unexpected error: Domino's Pizza thought that I had redeemed my coupon already!
As this point, I called the hotline and ordered through the phone. That's a failure of the online ordering process I guess...
One a side note, the delivery took more than 30 minutes again, so I got one more "Sorry, we're late" coupon... I'm wondering if it's actually a loyalty strategy: Each time they give me such a coupon, I will order one more time, and still pay for one more pizza...
Suggestions for Domino's Pizza:
- Include details about the code to enter in the first screen (example of code to type in, like "FRP" will help)- Manage lower and upper cases in both screens to be more convenient.
- Increase the visibility of the error messages: red font is widely used to highlight that there is a problem, and some white spaces within the popup will help readability.
- Update the "I do not have the coupon" button... I still don't get what it does: is it to allow usage of a coupon without having it in your hand, or to go back to the previous page?
Labels:
Domino's Pizza,
UX - User Experience
Location:
Singapore
Saturday, 25 August 2012
Is McDonalds into human trafficking?
Here is what I saw this morning while using the McDo Delivery ordering process on mcdelivery.com.sg , under the section Happy Meals:
After the selection of the burger, side and drink, comes the time to choose the toy... with the choice being not an actual toy, but either a "boy" or a "girl"... Maybe McDo is actually into human trafficking?
Wednesday, 25 April 2012
Google Drive available... storage prices double!
During the night from Tuesday to Wednesday (Singapore time), Google finally released Drive, allowing sync between devices and Google Docs (renamed Drive).
In the operation, Google storage prices unfortunately went up (for instance 20GB from US$5/y to 29.88/y (2.49/m, for 25GB... Google changed the sizes to avoid easy comparisons ;-) ).
Google Drive remains the cheapest when compared to Dropbox and iCloud:
![]() | |
|
Among the other online storage services, Singapore-based insync costs also increase, as the service itself is free, but the underlying storage cost is the one paid to Google.
Screenshot of the prices of the different services:
![]() |
| Google storage prices before Google Drive |
![]() |
| Google storage prices post-Google Drive |
![]() |
| Google storage price for large quantity |
![]() |
| Dropbox |
![]() |
| Apple iCloud |
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